Refund policy

Follkee Returns & Exchanges

U.S. Orders

We want you to love your Follkee purchase. If something isn’t right, please reach out—we’re here to help.

Thoughtful Shopping, Less Waste

Every shipment creates packaging waste and transport emissions. That’s why we encourage thoughtful purchases—check measurements, read product details, and ask us questions before ordering. Choosing a natural item you’ll love and care for over time helps reduce unnecessary shipping and waste.

Need help choosing? Please use our chat or email contact@follkee.com.

How to Start a Return

Email contact@follkee.com with your order number and the items you wish to return or exchange. Please contact us before shipping so we can provide return instructions and the correct address.

  • Full-price items: Request a return within 14 days of delivery for a refund or exchange.
  • Sale items: Request a return within 14 days of delivery for store credit or exchange only.
  • Promotional codes: Using a welcome or newsletter discount code does not change an item’s return eligibility. Regularly priced items purchased with these codes follow our full-price return policy.

Please ship your return within 14 days of receiving our return instructions.

Item Condition

Returned items must be unused, unwashed, and unaltered, with original tags and packaging. They must be free of stains, odors, pet hair, and signs of use.

You may briefly try slippers on indoors on a clean, dry surface to check the fit. Soles and wool must remain clean and show no signs of wear.

Return Shipping Costs

Customers are responsible for return shipping costs, including when returning an item for an exchange.

Exchanges

For the first exchange of an eligible full-price item, Follkee covers standard shipping of the replacement item to you. You are responsible for shipping the original item back.

Sale items may be exchanged within the 14-day return window, with return and replacement shipping paid by the customer.

All exchanges are subject to availability. Contact us before returning your item so we can help arrange the exchange.

Custom Orders, Clearance & Final Sale

The following are excluded from change-of-mind returns and exchanges:

  • Personalized items and pieces made to your specific measurements or requirements.
  • Clearance items and products clearly marked “Final Sale” before purchase.
  • Gift cards.

A standard item is not considered custom simply because it is handmade or because you selected an available size or color.

These exclusions do not affect assistance for incorrect, damaged, or defective items.

Natural Materials & Individual Character

Natural variations in wool texture, color, and shape are part of what makes each sheepskin unique. Measurements are approximate, as described on the product page.

If you feel your item differs materially from its description or photographs, please contact us so we can review it with you.

Incorrect, Damaged, or Defective Items

Please inspect your order after delivery. If you receive an incorrect, damaged, or defective item, email contact@follkee.com promptly with your order number, a description of the issue, and photos where possible.

We’ll work with you to resolve the issue and cover necessary return and replacement shipping costs when it's our responsibility.

Refunds & Store Credit

Once we receive and inspect your return, we’ll email you the outcome.

We'll issue approved refunds to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

Eligible sale-item returns will receive store credit, less any applicable return-label fee.

Orders Outside the United States

The shipping fees and exchange-shipping benefit above apply to U.S. orders only. For international return instructions and costs, please contact contact@follkee.com.

This policy does not limit your rights under applicable consumer law, including statutory cancellation rights where they apply.

Questions?

Please use our website chat or email contact@follkee.com. We’re happy to help you choose, check sizing, or arrange an eligible return.

Natalia & Bart at Follkee