Return Policy and FAQ - Shipping
🔄Follkee.com Return Policy
We want you to love your purchase—but we also want to keep our prices fair and sustainable. That’s why we’ve created a return policy that balances flexibility with value.
Full-Price Items
- Return Window: 30 days from delivery date
- Eligibility: Items must be new, unused, and in original packaging with tags attached
- Shipping Costs:
Shoes and socks: $9.99
Sheepskin rugs and blankets: $19.99
Alternatively, you may ship the item back at your own expense to receive full credit
If the return is due to our error (e.g., wrong item, defect, or damage), we’ll cover the return shipping cost - Exchanges: Free exchanges on all eligible full-price items
🔖 Sale Items
- Return Window: 14 days from delivery date
- Refund Method: Store credit or exchange only
- Shipping Costs: Customers are responsible for return shipping
- Condition: Items must be unworn, unused, and in original packaging with tags attached
- Exceptions: Final sale items (marked as such) are not eligible for return
Clearance Items
- Final Sale: All clearance items are non-returnable and non-refundable
- Why? These items are deeply discounted to help clear inventory—so we pass the savings on to you with the understanding that they’re final sale
💡 Need Help?
If you received a damaged or incorrect item, please contact our support team within 7 days of delivery. We’ll make it right.
🌱 Our Materials & Mission
Before placing your order, we encourage you to review product descriptions carefully and reach out with any questions. Our products are crafted from natural materials, reflecting our commitment to sustainability and respect for the planet.
🚚 Shipping Policy
- Free Shipping: Orders over $75 ship free with standard delivery
- Flat Rate: Orders under $75 ship for a flat fee of $7.99, applied at checkout
📦 Delivery Details
- Slippers & Sheepskin Products: Shipped via FedEx or UPS Ground (3–5 business days)
- Smaller Packages: Delivered through USPS
- Expedited Shipping (U.S.): Options available at checkout, or contact us for a custom quote
- International Shipping: Please contact us for a personalized shipping quote
email: contact@follkee.com
🌍 Shipping Origins
- U.S. Orders: Ship from our warehouse in Chicago
- Canadian Orders: Ship from Chicago
- European Orders: Ship from our fulfillment center in Poland
🌐 International Shipping
Yes, we ship internationally! For a personalized shipping quote, please email us at contact@follkee.com or reach out via our Chat.
About Our Product
What is medical-grade sheepskin?
Relugan sheepskin tanning is a chrome-free tanning process that results in washable, water-tolerant sheepskins. In this method we use Relugan® GT-50, which gives the sheepskin a distinctive golden color and makes it soft, supple, and durable. These sheepskins are commonly used for medical applications, pet bedding, and sheepskin medical accessories.
What product is good for pressure relief and nights sweats - hyperhidrosis?
Relugan medical sheepskins are valued for their antiallergic and antiperspirant properties, making them popular among families with small children and seniors. The natural fibers help wick away moisture and circulate air, providing comfort and breathability—a great product to prevent pressure sores and improve sleep due to night sweats.
How are your sheepskin tanned?
Our tanning methods have been refined over generations, ensuring the highest quality sheepskin. We use plant-based tanning agents, responsibly manufactured in Italy and Poland, adhering to strict European regulations that require all tanning agents to be biodegradable and environmentally safe.
The process begins with careful hand selection of the hides, followed by washing them in a water solution rich in tannins. Next, bio-based lactic acid is applied to strengthen the wool. To soften both the hide and the fur, we use vegetable extract-based syntan, which is derived from plant-based sources rather than synthetic chemicals.
We are committed to sustainability and do not use chromium or heavy metals at any stage. Our medical-grade sheepskin undergoes a specialized plant-based tanning process known as Relugan.
Where is the sheepskin and wool sourced from?
Each sheepskin is designated for a specific purpose and undergoes a meticulous hand-picking process to be crafted into beautiful products. Merino sheepskins come from Belgium and Germany, Icelandic sheepskins are sourced from Scandinavia, and American Jacob sheepskins originate in the USA.
Where is the product made?
Our Natural Sustainable Products are made by crafters in Poland - Podhale, and sheepskin rugs are crafted in Chicago US.
Why Follkee ? Why wool ? Why sheepskin?
Who founded Follkee and why?
We are Bart and Natalia, founders of Follkee— a name inspired by the folkloric tradition of the word 'folks.' We established Follkee in Chicago in 2020, continuing the long-standing heritage we were raised with as highlanders. Our roots trace back to the Tatra Mountains in Galicia—now Southern Poland, near Zakopane—where our grandfathers began crafting sustainable sheepskin for clothing. Deeply connected to nature, we decided to honor that tradition through Follkee, a company dedicated to harmony with the environment and supporting our planet. Our culture and heritage are deeply rooted in sheep herding, and growing up surrounded by the beauty of nature and animals, we learned that they provide not only sustenance but also love and joy🐑
Excellent article about our culture and the tradition of ( sheeps migrating to the mountains )